June 9th to July 31st
PRODUCT RECALL NOTICE – PLEASE READ CAREFULLY
From the Elitex Balloons Team
Dear Valued Customer,
We’re reaching out today with an important update regarding a recent product quality issue that may affect balloons you’ve purchased.
Thanks to feedback from our amazing community, we’ve identified a manufacturing issue in a small number of batches. While this is not reflective of our usual standards, we are taking full responsibility and issuing a voluntary recall of the affected items.
What’s Being Recalled?
| SKU | Product | Lot Number(s) | Issue |
|---|---|---|---|
| 36287 | 260 Superglow Silver Modelling Balloon | BKP-12-0362-24/0125 PR-260KHEBC01 |
Pops too easily due to mechanical issue |
| 39356 | 6″ Superglow Silver Round Balloon | BKP-12-0362-24/0125 | Incorrect color: Metallic Silver instead of Superglow Silver |
| 36263 | 12″ Superglow Silver Round Balloon | BKP-12-0362-24/0125 | See above |
| 49621 | 24″ Superglow Silver Round Balloon | PR-24RKHFBC01 | See above |
| 36812 | 260 White Modelling Balloon | PR-260SEBC01-36812 PR-260SBBC01-36812 |
Insufficient powder; balloons stick and burst from friction |
What You Should Do
If you believe you have purchased any of the above items:
-
Stop using the affected products immediately.
-
Check the lot number on the packaging.
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Visit our Recall Support Form and submit your information:
Why This Is Happening
We’re a young and growing brand, and we believe in doing things the right way — especially when things don’t go as planned. This recall is part of our commitment to honesty, safety, and continuous improvement.
Questions?
We’re happy to help: Sales@ElitexBalloonsusa.com
Thank you again for your trust.
Sincerely,
The Elitex Team